HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The printing process can take 3-5 days. Once made, orders will ship within 5 - 9 business days depending on the product. *We include shipping with all purchases. At this time, we do not offer any upgrades on shipping.
WHERE IS MY ORDER?
We will keep you updated on your order via email (Please check your Junk folder). You can track your delivery a number of ways; on your order confirmation email, there is a link to track your delivery. You will also receive a tracking number.
CAN MY STORY BE ON SITE OR ONLINE PAGES?
Yes, we take submissions please email us at email@example.com (subject "my story") we will have you fill out a form and interview you some questions. (You must have a purchased product to model in.) *For us to use we have a quality standard iPhone/good phone camera or DSLR and send us the RAW / ORIGINAL image for us to color correct.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
If you unfortunately receive a faulty item, please let us know 30 days within purchase date and we can redo the order completely FREE on us or process a full refund. Faulty items will be checked on receipt and validated.
HOW DO I RETURN MY ORDER?
We don't do returns but if the product is damaged/faulty item we will send you another product or money back. If this is the case please email firstname.lastname@example.org
HOW CAN I CHANGE MY NAME OR ADDRESS?
Send us an email email@example.com asap. We cannot make changes to your name or address once your order has been shipped.